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Customer Service CONTACT US You may contact us at info@pensfromjapan.com. You may expect a response from us within 24 hours on business days, Monday through Friday. On Saturdays and Sundays, we will respond on or before the following Monday. Please note that we are on Hawaii Standard Time (HST). Our mailing address is: Bunbougu Ya Japanese Pens HC-2 Box 6474 Kea'au, HI 96749 SHIPPING: We currently ship to the United States (50 States, Puerto Rico and Guam) and internationally using the United States Postal Service (USPS). Some shipping charges are calculated by weight and some have a flat rate applied. We will eventually have all of our shipping at a flat rate so that you know exactly what you will be paying for shipping for your total order. We keep our shipping charges close or less than the actual postage price. You may choose between First Class Mail, Priority Flat Rate Envelope, or Priority Mail. Our insurance is included. Please allow 1-2 business days after receipt of payment for the processing and shipping of your order. For international orders, customers are responsible for any additional fees or customs charges. Please allow the following delivery times: USA: Priority and Priority Flat Rate Envelope (2-3 days) First Class Mail (2-5 days) OTHER COUNTRIES: Priority and Priority Flat Rate Envelope (1-2 weeks) First Class Mail (2-4 weeks). We also deliver orders to 166 Kilauea Ave, Hilo, Hawaii 96720. Please select Cash on Delivery and your order will be delivered free to the store. Please call (808) 935-5363 for store hours and location. Your order will be delivered on the following Friday of your order. Store orders may be paid with cash, check or credit card. If you have questions, please contact us at info@pensfromjapan.com. To obtain the status of an order, enter the confirmation number and click Go!.
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