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Customer Service CONTACT US You may contact us at info@pensfromjapan.com. You may expect a response from us within 24 hours on business days, Monday through Friday. On Saturdays and Sundays, we will respond on or before the following Monday. Please note that we are on Hawaii Standard Time (HST). Our mailing address is: Bunbougu Ya Japanese Pens HC-2 Box 6474 Kea'au, HI 96749 SHIPPING: We currently ship to the United States (50 States, Puerto Rico and Guam) and internationally using the United States Postal Service (USPS). Some shipping charges are calculated by weight and some have a flat rate applied. We will eventually have all of our shipping at a flat rate so that you know exactly what you will be paying for shipping for your total order. We keep our shipping charges close to the actual postage price. You may choose between First Class Mail, Priority Flat Rate Envelope or Small Box, or Priority Mail. Our insurance is included. We guarantee that you will receive your order. Please allow 1-2 business days after receipt of payment for the processing and shipping of your order. For international orders, customers are responsible for any additional fees or customs charges. Please allow the following delivery times: USA: Priority and Priority Flat Rate Envelope (3-5 days) First Class Mail (4-7 days) OTHER COUNTRIES: Priority and Priority Flat Rate Envelope (1-2 weeks) First Class Mail (2-4 weeks). We also deliver orders to locations in Hilo, Hawaii 96720. If you have questions, please contact us at info@pensfromjapan.com. To obtain the status of an order, enter the confirmation number and click Go!.
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